Frequently asked questions

Lolaresa searches PHV apps, taxi platforms and local fleets at the same time. Where no app is available in your area, we contact local drivers and taxi companies directly.

We cover 10+ countries and search every source available around you. Where no app is available, we call local drivers and companies, even in rural locations. Enter your pickup location to start a search.

A ride app searches its own network. Lolaresa searches all of them at once and does the comparing for you, then comes back with the best match.

Standard, van and premium vehicles. You can also tell us about special needs such as seven seats, extra luggage or wheelchair access, and we search for the vehicle that fits.

Yes. Once your ride is confirmed, you can ask for updates anytime in the chat on the status of your booking and the location of your driver.

No. Lolaresa is a booking intermediary with no affiliation or partnership with any ride platform or transport provider. Each booking is made on your behalf with a licensed operator or ride platform, which accepts it and stays fully responsible for it and for the ride. Once a ride is found, we send you the driver’s contact details.

We compare fares from all sources and return the lowest option that fits your criteria. A booking fee of £3 per ride applies. See the Personal Assistance page for the details.

Yes. Each request carries a booking fee of £3, shown before you pay, which covers searching for and trying to secure your ride. The fare itself is paid to the driver or operator. Since the fee pays for that search, it stays due when no ride can be found; if we make a mistake, such as a double charge, let us know in the chat and we’ll fix it. Members of the Personal Assistance Plan pay no booking fee.

We compare fares from every VTC app, taxi platform and local driver, and return the lowest option that fits your criteria. The comparison happens for you, not by you.

It’s the upgrade to your Lolaresa account: no booking fees, top priority on every request, and help with more than rides (restaurants, outings, travel and more). It starts with a 3-day trial at £0.01, then renews at £69.80 a month until you cancel. See the Personal Assistance page.

Yes. One day before your trial is over, you get an email with the amount, the date of the charge and a cancellation link. If you cancel before then, you won’t pay anything more.

We accept Visa and Mastercard, processed by a secure payment provider; your full card number is never stored by us. Charges appear as LOLARESA.COM. If one looks unfamiliar, contact us in the chat or at contact@lolaresa.com before reaching out to your bank so we can check it quickly.

Everything is displayed and charged in pounds sterling (GBP), including VAT where applicable. The amount taken is always the one you confirmed at checkout.

Yes. Your payments and receipts are all kept in your user space, which you reach through the Log in button.

Nothing is tucked away: each ride carries a £3 booking fee, and the Personal Assistance Plan (£69.80 a month) and the Travel Magazine (£7.60 a month) only apply if you choose them. The full breakdown sits on the Personal Assistance page.

Any refund is governed by the Cancellation & Refund Conditions. Not sure about a charge? Ask us in the chat.

Once you’ve paid, we email you a secure link to set your password. After that, sign in from the Log in button at the top of the site using your checkout email.

Open Log in and pick the forgotten password link to receive a new one. Nothing in your inbox? Check spam, then email us at contact@lolaresa.com.

Sign in and open your user space to see them all. For a quick status check, the chat is open whenever you need it.

Send us a message through the chat or the contact page and we’ll make the change on your behalf.

Start with the chat, available on every page, for the fastest reply. You can also fill in the form on the contact page, email contact@lolaresa.com, or phone +44 20 8097 0554 (7/7, 9:00 AM – 7:00 PM).

Get in touch straight away, through the chat or on +44 20 8097 0554, and explain the issue. We’ll look for another option or a fix with you.

Fill in the cancellation form at the top of the contact page or on the Manage Plan page, or ask in the chat. We confirm it on screen and by email right away. During the 3-day trial, cancelling means no further charge; after it, no new monthly payment is taken and you keep the plan until the end of the month you’ve paid for. No minimum term, no fee.

Select Magazine in the cancellation form on the contact page or the Manage Plan page, or message us in the chat. If you cancel in the first 7 days, you pay nothing. The Magazine and the Personal Assistance Plan are cancelled separately.