Terms of Payment

1. Scope

These Terms of Payment explain how the Lolaresa services are priced, charged, renewed, cancelled and refunded. They complete the Terms & Conditions and the Cancellation & Refund Conditions. Lolaresa is operated by Harborline Limited.

2. Offers and prices

All prices are in pounds sterling (GBP), including VAT where applicable. The amount charged is always the one shown and accepted at checkout.

Three offers are available: taxi booking requests, charged £3 per request at checkout with no renewal; the Personal Assistance Plan, charged £0.01 for a 3-day trial and then £69.80 per month until cancelled; and the Magazine, with a free first edition and then £7.60 per month, charged for the first time 7 days after sign-up, until cancelled. Each offer is described below.

2.1 Taxi booking requests

A booking request fee of £3 is paid at checkout for each taxi request. It pays for handling the request (checking availability and attempting the booking) and is due whether or not a ride can be confirmed. No plan or commitment is required. The fee does not include the price of the ride, which is set by the transport provider and paid to them directly.

2.2 Personal Assistance Plan

The Personal Assistance Plan is an optional monthly plan. It removes the booking request fee on every request and gives priority assistance for taxi bookings and any other everyday request.

• Trial: the plan starts with a 3-day trial charged at £0.01 at checkout.
• After the trial: unless cancelled before the trial ends, the plan renews automatically at £69.80 per month. The first monthly charge is made on the day the trial ends, then on the same date every month.
• Cancelling during the trial: no further amount is charged.

2.3 Magazine

The Lolaresa Magazine is an optional digital publication issued every week.

• First edition: free, delivered as soon as the customer signs up.
• Following editions: £7.60 per month, charged for the first time 7 days after sign-up and then every month on the same date, until cancelled.
• Cancelling within the first 7 days: nothing is charged.

2.4 Combining offers

The Personal Assistance Plan and the Magazine are separate. Each is taken out separately, from its own page, and has its own billing. Cancelling one does not cancel the other. A customer on the Personal Assistance Plan is not charged the booking request fee. On the payment page of a taxi booking request, the customer chooses between the booking request fee and starting the Personal Assistance Plan: only one of the two is charged.

3. When amounts are charged

• Booking request fee: at checkout, each time a request is submitted. It is due whether or not the booking can be confirmed.
• Personal Assistance Plan: £0.01 at checkout, then £69.80 on the day the trial ends and on the same date every month.
• Magazine: nothing at sign-up (first edition free), then £7.60 7 days after sign-up and on the same date every month.

4. Automatic renewal, reminders and receipts

The Personal Assistance Plan and the Magazine renew automatically every month until cancelled.

The day before the end of the Personal Assistance Plan trial, Lolaresa sends a reminder by email. The reminder shows the amount, the charge date and a link to cancel. No reminder is sent before the following monthly renewals. Receipts for every charge are available in the user space.

5. Payment methods

Payments are made by bank card (Visa, Mastercard) through a secure payment provider. Harborline Limited does not store full card details.

All charges appear on the customer's bank statement as LOLARESA.COM.

The customer must provide valid card details at checkout. These details are used only for the purchases and renewals accepted by the customer.

If a customer does not recognise a charge or has a question about it, they are invited to contact Lolaresa through the chat or at contact@lolaresa.com before contacting their bank, so that the situation can be checked and resolved quickly.

6. Failed payments

If a payment fails (expired card, insufficient funds, bank refusal), Lolaresa informs the customer by email and may retry the payment within 7 days. Access to the Personal Assistance Plan or the Magazine may be suspended until payment is made. No late-payment fee is charged by Harborline Limited. Fees charged by the customer's bank remain outside Harborline Limited's control.

7. Cancellation

The Personal Assistance Plan and the Magazine have no minimum term and can be cancelled at any time, free of charge, via the cancellation form at the top of the Contact page or on the Manage Plan page, or via the chat.

• Personal Assistance Plan during the trial: no further charge.
• Personal Assistance Plan after the trial: no further charge. The plan stays available until the end of the month already paid.
• Magazine: no further charge. If cancelled within the first 7 days, nothing is charged at all.

Cancellation is confirmed immediately on screen and by email, with the end-of-service date. Full details are in the Cancellation & Refund Conditions.

8. Refunds

• Booking request fee: not refunded if the booking cannot be confirmed, as it pays for handling the request. It is refunded in full in the event of an error by Lolaresa (e.g. a duplicate charge or a request that was never handled).
• Right of withdrawal: consumers can withdraw within fourteen (14) days, starting on the day after the purchase is confirmed, as set out in the Terms & Conditions.

Refund requests can be made by chat, from the user space or by email to contact@lolaresa.com. Accepted refunds are made within fourteen (14) days, using the original payment method.

9. Price changes

Harborline Limited may change its prices. Any change to the price of the Personal Assistance Plan or the Magazine is notified by email in advance. The customer can cancel before the new price takes effect. Prices already accepted for a current period are not changed.

10. Invoices

Invoices and payment confirmations are available in the user space and can be sent on request.

11. Payment security

Payments are processed by a specialised payment provider using encrypted, secure protocols in line with card industry security standards.

12. Contact

For any question about payments, plans, cancellations or refunds, customers are invited to use the chat as a priority, or to write to contact@lolaresa.com.